Shipping worldwide from China MOQ flexible · Mixed container welcome
FREQUENTLY ASKED QUESTIONS

Answers for importers, distributors and project buyers.

Find practical answers about product sourcing, MOQ, samples, OEM packaging, quality control, shipping terms and quotation preparation.

01

Products & Sourcing

What product categories do you supply?
We supply three core categories: Fasteners, Tools and Safety. Fasteners include nails, screws, bolts, nuts, washers, anchors and wall plugs. Tools and Safety can be combined with fasteners in one shipment.
Can you source products not shown on the website?
Yes. Send product names, photos, drawings, specifications or reference links. We can check matching items through our factory network and provide options based on your target market.
Can I mix different product categories in one order?
Yes. Mixed orders are one of our main services. We can consolidate fasteners, tools and safety products, verify quantities by SKU, and prepare loading documentation.
02

MOQ & Samples

What is your MOQ?
MOQ depends on the product. Many fasteners can start from cartons or weight-based quantities, while tools and PPE usually depend on inner box or carton packing. Mixed orders help reduce pressure from a single SKU MOQ.
Can I get samples before bulk order?
Yes. Samples are available for most catalog items. Sample fee and courier cost are usually confirmed before dispatch and may be deducted from your first bulk order depending on the item.
How long does sample preparation take?
Standard catalog samples are usually faster. Customized packaging, special finishes or non-standard specifications require more preparation time after confirming details.
03

OEM & ODM

Do you support OEM or private label packaging?
Yes. We support printed color boxes, blister cards, hangtags, stickers, inner boxes and customized master cartons. Send artwork, brand guidelines or a packaging brief to start.
Can you match samples or drawings?
Yes. We can review physical samples, drawings, photos or specification sheets and confirm feasible material, finish, size and packaging options.
Can you help develop a distributor product range?
Yes. For distributors and wholesalers, we can help organize SKUs by category, packaging type, price level and market application.
04

Quality Control

How do you control product quality?
Our process includes raw material checks, in-process production inspection, size and finish testing, packaging inspection, and final loading checks with photos and shipment records.
Can you provide certificates or test reports?
Available documents depend on product category and destination market. ISO, CE and product-specific compliance files can be reviewed when relevant to your order.
Can third-party inspection be arranged?
Yes. Third-party inspection can be coordinated before shipment. We can support inspection scheduling, product access and packing documentation.
05

Shipping & Lead Time

What shipping terms do you support?
We support EXW, FOB, CIF, CFR and DDP depending on destination and order requirements. Freight estimates can be prepared to your nearest port or door.
Can you load mixed products in one container?
Yes. We can consolidate mixed SKUs, check carton marks, prepare packing lists and provide loading photos before shipment.
How is lead time calculated?
Lead time depends on product availability, order quantity, packaging requirements and inspection schedule. We confirm estimated lead time in the quotation stage.
06

Payment & Quotation

What information should I send for a fast quotation?
Send product name, size, material, finish, quantity, packaging requirement, destination port and any target standard. Photos or drawings are very helpful.
How quickly do you reply?
For clear requests, our team usually replies within 12 working hours. Complex mixed-product lists may require additional checking with factories.
What payment terms are available?
Payment terms depend on buyer history, order size and product type. Standard terms are confirmed during quotation and proforma invoice preparation.
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